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2017_02_Vilmie_Quality_1000x800_UK | ← Quality

matina | 21. February 2017

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MATINA GmbH

We value your trust and protecting your personal data is important to us. To find out more, please read our privacy policy, and terms and conditions.
Contact us:

Matina GmbH
Herzog-Wilhelm-Strasse 12
D-80331 Munich
Germany

Tel: +49-89-70809 986
Fax: +49-89-70809 987
Mail: service@matina-gmbh.de
Stockists

Our premium pet foods are available via the following online retailers:

Imprint
Privacy Policy
Terms & Conditions
Recycling

Imprint
Mandatory details pursuant to § 5 of TMG (German Telemedia Act)

MATINA GmbH
Herzog-Wilhelm-Strasse 12
D-80331 Munich
Germany
Tel: +49-89-70809 986
Fax: +49-89-70809 987

www.matina-gmbh.de
service@matina-gmbh.de
MATINA GmbH is registered in Munich, Germany
under company registration number HRB 177083
UST-ID: DE 239 851 176
Executive Board:
Geoffroy Lefebvre, Andreas Maueröder

Website Content:

Matina GmbH
Herzog-Wilhelm-Strasse 12
D-80331 Munich
Germany

Please contact us by email

Web Design:

close2 new media GmbH
web design agency, Munich

The MATINA GmbH has been inspected and certified as an organic pet food retailer by the German control body:

Prüfgesellschaft ökologischer Landbau mbH
Bahnhofstrasse 9
D-76137 Karlsruhe
Germany

DE-Öko-007
Privacy Policy
Dear visitors to the our website, protecting your personal data is very important to us. The following information explains which data we collect and process in connection with the use of our website or the webpages accessible via it.

Overview

1. Who is responsible for data protection on this website?

MATINA GmbH (hereinafter: Matina), Herzog-Wilhelm-Strasse 12, 80331 Munich, Germany is responsible for the processing of personal data on this website. You can find more information here.

2. Which data is processed on our website?

When you visit our website your web browser sends various data to our servers. This serves only to optimise the technology, configuration and stability of our website as well as the system security. We gather log file data, including IP addresses.

3. Do we use cookies on the website?

Yes, various cookies are used on our website. Detailed information on how they work, how you can delete them or prevent them from being stored, can be found in our Privacy Information and in the Preference-Centre.

4. Do we use web analytics tools on our website?

Yes, we work with various service providers to design and optimise our website, in line with our requirements. Detailed information about these service providers, the functionality of the analysis tools and how you can deactivate these tools can also be found in the Preference-Centre.

5. Do we pass your data on to third parties?

No. We will never pass your data on to unauthorised third parties. Furthermore, we guarantee that we have contractual agreements with all external providers.

6. Who do I contact if I have a query?

Please contact service@matina-gmbh.de if you have any questions about data protection.

Data Protection Information

1. Scope and Definition

The purpose of this data protection declaration is to provide information about which personal data is collected via the Matina websites and for what purpose it is processed. In as much as we link to other pages, we have neither influence nor control over the linked content nor the respective data protection regulations. We recommend that you check the privacy policies on the linked web pages to determine whether and to what extent personal data is collected, processed, used and made accessible to third parties.

2. Which personal data do we process?

a) Creation of so-called logfiles

When you call up the Matina website, Matina gathers so-called access data, which includes the IP address, and stores it in a log file. This log file also stores the name of the web page you requested, the retrieved file, the date and time of retrieval, the amount of data transferred, a notification of successful retrieval, the browser type and version, the operating system, the so-called referrer URL (the previously visited page) as well as the requesting provider.
Legal basis: GDPR Article 6, (1) (f)

b) Cookies & Pixels

In addition to the log files, so-called cookies and similar technologies (e.g. pixels) are used when you visit our website and use the services that can be accessed via it. Details on the cookies and technologies used when using our website, length of storage and information on how you can delete the data collected can be found in the Preference-Centre. Please note that a general deactivation of cookies may lead to functional limitations of our website. We differentiate between the following types of cookies.

Necessary (technical) Cookies

Certain cookies are necessary for the functioning of the website and cannot be deactivated in your system. Please go to the Preference-Centre for further information.
Legal basis: GDPR Article 6, (1) (f)

Performance Cookies

These cookies enable us to analyse the visits to our website shop in order to measure and improve the performance of our website. All information collected by these cookies is aggregated and therefore anonymous. Please go to the Preference-Centre for further information.
Legal basis: GDPR Article 6, (1) (a)

c) Contact, Customer Service

You can contact us either via email or by telephone, using the contact details provided. We process the data collected exclusively to answer your enquiries and concerns, and also so that we can contact you in regard to your question.
Legal basis: GDPR Article 6, (1) (f)

Should you consent (Legal basis: GDPR Article 6, (1) (a)), conversations will be recorded and used exclusively for the following purposes
1. Training purposes
2. Quality control
3. Or for the purpose of documenting the conclusion of a contract
Data Processing Recipients and Duration

We will never pass your data on to unauthorised third parties. However, in order to process and handle enquiries, we work with specialised Customer Care service providers who process the associated data in accordance with our instructions and on the basis of a comprehensive order process contract (or on the basis of EU standard contractual clauses).

Customer Care Programme

We also use Freshworks, Inc. as a service provider. Any data will be automatically deleted as soon as your request/enquiry has been fully processed and/or answered, but at the latest after 12 months. The provision of the aforementioned personal data is neither a legal nor contractual requirement. However, it may not be possible to process your enquiry without this information.

3. Your Data Processing Rights

You have the right to request confirmation from Matina at any time as to whether we are processing your personal data and the right to receive information about this personal data. You also have the right to correct, delete and restrict data processing, as well as the right to object to the processing of personal data at any time, or to revoke your consent for data processing at any time or to request the transfer of data. All requests for information, revocations or objections to the processing of data should be sent by email to the contact details stated in the imprint. In addition you have the right to complain to a supervisory authority in the event of data protection violations.
Terms & Conditions
Liability for content

The content of this website is for information purposes only and has been created with the utmost care. We do not accept any responsibility for the accuracy or completeness of the content. In addition, details may be updated from time to time and are subject to change. As a service provider we are responsible for our own content on these pages under general German law (§ 7 paragraph.1 TMG). However, under law (§§ 8 to 10 TMG) we are not obliged to monitor transmitted or stored information that we have not generated ourselves or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, a relevant liability is only possible from the date that a specific infringement becomes known. Upon notification of such violations, we will immediately remove this content.

Liability for links

Our site contains links to external websites, over which we have no control. Therefore we do not accept any liability for external content. The respective providers or operators of the external sites are always responsible for the contents of any linked site. Each linked site was checked at the time of linking for possible legal violations. No illegal content was identified at the time of linking. Permanent monitoring of the linked pages is unreasonable without concrete evidence of a legal violation. Upon notification of violations, we will remove such links immediately.

Copyright

The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, adaptation, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Any content on this website that was not created by the site operators is subject to the copyrights of third parties. Any content owned by third parties is marked as such. Please make us aware if you notice any copyright infringement. Upon notification of violations, we will remove such content immediately.